Common Questions

General Information

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Follow these steps to power on, reboot, or control the Trackman setup in each bay:

To Reboot the Trackman Computer

1. Locate the Samsung 65" TV (not the computer monitor) in your bay.

2. Find the power button on the back right side of the TV.

3. Press the button once — the Trackman computer will reboot automatically.

4. Wait 30 seconds for the system to fully restart.

5. Once rebooted, click the Trackman software icon on the desktop to launch.


To Turn On the Computer Monitor

1. Locate the power button on the bottom right side of the monitor.

2. A blue LED will appear when the monitor is on.


To Power On the Projector

1. Use the white projector remote.

2. Press the green power button.

3. Point the remote at the front of the projector for proper signal.
Explore how to get the most out of your Trackman experience.

🎯 Using Shot Analysis

Unlock detailed shot data and slow-motion swing video. You can save your swings directly to your MyTrackman web profile for review.

Analyze spin rate, club path, launch angle, and more


Save and compare swing videos over time


For help interpreting the data, watch the tutorial video and visit our YouTube channel for swing breakdowns and training tips



🏌️‍♂️ On Course Practice

Practice on virtual golf courses to simulate real-world playing conditions.
Choose from a variety of world-class virtual courses


Set up a full practice session with on-course conditions


Note: Elevation affects carry distance. Highland (5000 ft) plays ~10% shorter than sea level courses



⛳ Setting Up a Round on a Course

 Play solo or with others on a wide range of Trackman courses.
Choose par-3 or kids’ tees for younger golfers


Enable mulligans and choose whether scoring includes handicaps


After a few logged rounds, Trackman will calculate your official handicap



🎥 Using Trackman Cameras

 Each bay includes two high-speed cameras: face-on and down-the-line.
The face-on camera can be repositioned for left-handed golfers—please plug it back in afterward


Keep frame rate at 240 FPS for best swing capture


Angle the lens toward the golfer’s belt buckle for ideal tracking



📱 Using the Trackman Golf App

 Get the full Trackman experience by using the mobile app.
Create a Trackman account and use it to log in for every session


Track your personal handicap, round history, and practice stats


Explore courses, set up future rounds, and check tournament leaderboards



🏌️‍♀️ Golf Balls to Use

 Use only clean, new golf balls without pen markings.
We recommend Titleist ProV1 RCT balls for most accurate data


RCT balls are specially optimized for indoor spin accuracy


ProV1 RCT balls are available for purchase in the South Lobby



📏 Indoor to Outdoor Distance Accuracy

 Trackman’s data is highly accurate—indoors and out.
Shot analysis is calibrated for 5000 ft elevation


Each virtual course plays at its own real-world elevation


Carry distances reflect these elevation differences automatically
🔐 Your Alta View Key – Access Instructions
Alta View is open to members 24 hours a day. Use the ProdataKey app for secure entry.

📲 How to Access the Facility
Ensure Bluetooth is Enabled


The ProdataKey app requires Bluetooth to function.


Turn on Bluetooth before opening the app.


Open the ProdataKey App


Launch the app to unlock the door automatically when in range.


No need to tap or swipe—just approach the door with the app running.



🔄 Troubleshooting Access Issues
If the door doesn’t open:


Close the ProdataKey app completely.


Restart the app with Bluetooth enabled.


Try the door again—this resolves most issues.



📱 New Phone? Request a New Key
Your digital key is tied to your device’s Bluetooth ID.


If you get a new phone, you'll need a new key.


To request one, contact us directly through:


Text/Call: (801) 823-4302


Email: info@altaviewgolf.com



👥 Guest & Outside Coach Policy
Alta View welcomes guests and supports flexible coaching options—but safety, respect, and professionalism are key.

🧑‍🤝‍🧑 Bringing Guests
✅ Guests are allowed at no extra charge


🛑 You are fully responsible for the safety and behavior of your guests


🪑 Please tidy the bay after use:


Straighten chairs


Return tees to the bowl



🎓 Bringing an Outside Coach
You may bring your own coach, but:


They must contact Alta View before providing any lessons


A coaching agreement must be set up in advance


No coaching sessions are permitted without prior approval



📩 To initiate a coaching agreement, have your coach contact:
 📧 info@altaviewgolf.com
 📞 (801) 823-4302


🍽️ Food & Drink Policy
Enjoy your time at Alta View with your favorite snacks and beverages — just follow a few simple guidelines to keep the space great for everyone.

✅ What You Can Bring
You’re welcome to bring your own food and drinks into the bays.


Bottled water is provided by Alta View.


Additional drinks are available for purchase via:


Venmo


The Spaces app



🧼 Clean-Up Expectations
Please be respectful of the next group using the bay.


Before you leave:


Throw away all trash in the bins provided


Tidy up the area — including chairs, wrappers, bottles, etc.
Enjoy music, TV, or video streaming during your session using the in-bay Samsung TVs. Here's how:

🎬 Using Built-In Apps
YouTube and YouTube TV are pre-installed on each television.


Use the Samsung remote to:


Power on the TV


Select the desired app


Browse or search for your content


✅ Feel free to play background music or watch TV while using the bay.
Please be sure to put the remote back on the velcro attached to the TV after your session

📡 AirPlay Streaming from Your Phone
Each TV is enabled for Apple AirPlay (audio & video):
Open your iPhone or iPad


Choose AirPlay from your media player


Select the TV in your bay from the device list


Begin streaming music, video, or screen content


🔒 WiFi Network Password: Birdie18
📲 Download the Alta View Golf Club App
Access booking, manage reservations, and stay up to date — all from your phone!

🚀 Step 1: Download the App
Scan the QR code below to get started


Or search “Alta View Golf Club” in your app store


Install the app on your phone (Available for both Android & iOS)



📅 Step 2: Book Your Time
Open the app and tap “Schedule a Time”


Log in to your Alta View account


Select your bay and book your time on the calendar



🔁 Step 3: Manage Bookings
Go to “My Bookings” to:


View, edit, or cancel any reservation


Reschedule with just a few taps



🛠️ More Features Coming Soon
We’ll be adding:
Quick Trackman reset instructions if you encounter any issues during your session


Promotions, updates, and announcements directly in the app!

AltaView Special Offers

5 Hour Punch Pass

$99

1 Week Unlimited

$75