Frequently Asked Questions

You can have 2 active hours of reservations at a time in the system with the hourly and standard monthly plans, 3 hours for platinum plan, and 4 for yearly members. Once you use an hour, you can make make a new reservation for a subsequent day. If you use two hours on one day, skip the following day.

There is no fixed limit on the number of sessions you can have in a month (for non hourly plans), there is just a limit on how many reservations you can have active in the system at one time.

Reservations can be made up to 7 days in advance.

Reservations for lessons with Alta View Golf coaches do not count against the active reservation limit. For example, you can can a lesson scheduled with an Alta View coach and 2 hours of personal use all on the calendar at the same time with a standard monthly plan.

You update the payment method on an active recurring subscription by logging in to the site and going to the My Subscriptions section of the Members Area.
They then select the relevant subscription to expand it. The current payment method appears under the subscription details in the My Subscriptions section.

To cancel a reservation, simply open the Spaces app and select the "My Profile" icon in the bottom right. On the My Activity screen select the Bookings link and then select the reservation you want to cancel and press the the dots ... and the popup menu lets you cancel the reservation.

Please cancel any reservation you are not able to use so that others can use it.

Yes - you can use both of your hours of reservations on one day.

Simply make two one hour reservations back to back. After you two hour session you can then make a new reservation for a subsequent day. Please skip a day for your next session if you have used two hours in a single day.

This helps guarantee equal access for all members.

There is no fee for bringing guests.

You can bring guests at no charge. You are responsible for their behavior and safety.

There is a setting called virtual golf offset in the trackman console that controls where the ball in placed on the the box on virtual golf. You should just leave it in the center.

If for some reason the ball is not centered on the scree, see the details from the link on the button for details on how to change this setting in Trackman Performance Studio.

The app is called WIX that you use to make reservations. Download WIX from the Apple or Google app stores. From this app you can create and manage your reservations just like you can from the web site.

See the link on the button for details on how to set the WIX app up.

The bluetooth ID of your phone is your key to the building so when you get a new phone, that new bluetooth ID has to be setup as your current key.

Contact Alta View Golf via text at 8018234302 and we will email you a new key for your new device.

The email will be from Pro Data Key.

Trackman gives you great feedback in terms of why the ball moves right and left. Check out the details in the blog article to make sure you know how to practice effectively.